Our Commitment
To our patients
You at the centre of care
At Zental, we strive to deliver high quality and innovative care, tailored to your individual needs.
We do this using the Zental 360 Care Cycle where your experience with us does not start and end at the dental practice but from the moment you make your appointment, and beyond. Our Zental 360 Care Cycle includes:
- Ease of booking appointments through our dedicated UK based telephone team or online anytime day or night.
- Our team are highly trained at welcoming the most discerning of patients and helping them feel at ease. Our practices are designed to be comfortable and inviting for you to enjoy your experience.
- The heart of any business, starts with its people. We feel by attracting the best expertise from across the UK, we are able to maintain the very highest level of care.
- We look after our patients at the practice and beyond, we take measures to ensure our aftercare is just as good as your initial treatment.
- We invest in patient education and awareness to ensure we are keeping you informed about your health, and fostering rituals to maintain long lasting wellbeing.
We want a visit to the dentist to be a natural part of your wellbeing ritual, not a chore. In a recent survey 9 out of 10 of our patients told us that they would be happy for their family to be treated at Zental!
Here for you for the long run
At Zental, we are here to look after you and your family for years to come. We are committed to fostering long term relationships with our patients, and creating strong roots in the local communities we serve.
We ensure to be respectful to the environment, work with partners who share our values of sustainability, and grow our workforce of passionate individuals who share our love for innovation, learning and development.
We have wholeheartedly embraced the very latest in modern technology and continue to strive to be at the forefront of innovation allowing us to make your experience more seamless whilst achieving a superior result when compared to using traditional methods.
We believe that prioritising our core values above profit allow us to maintain a high quality of service provision. Zental's purpose is not short-sighted gain, but to be a trusted companion on your journey to a healthier, happier and longer life!
A ritual you will grow to enjoy
At Zental, we recognise that visiting the dentist can be a daunting experience. We set out to re-define a visit to the dentist with you in mind and continuously evolve our methods to improve every step of your journey. No matter how nervous you are about visiting the dentist, we have nurtured our team to deliver a solution to make your visit safe and comfortable. We achieve this by:
- Attracting some of the UK's leading clinicians to ensure you are gaining the best possible treatment.
- Taking the time to explore the root causes of your nervousness and address your individual concerns.
- Delivering cognitive behavioural therapy to treat or alleviate your anxiety and dental phobias.
- Offering aromatherapy and acupuncture for a complimentary, holistic approach to managing anxiety.
- Administering sedation, including advanced sedation if you are especially anxious.
Environmental Sustainability
We approach our activities and products from a lifecycle perspective. We strive to minimise the impact of our operations by reviewing where we source our materials from and always aim to source biodegradable products with a focus on their use and end of life. This attention to our supply chain allows us to evaluate opportunities to reduce environmental impact at the earliest stages of planning and design.
Ethics and Transparency
We believe strongly in the importance of up-to-date, comprehensive, and easy to understand ethics and compliance policies and practices. Every employee, manager and team member at Zental is expected to live up to these high standards and required to attend regular training sessions on ethics and compliance issues.
We regularly update and implement these policies, practices, and training programs to reflect changes in our operations and maintain our competitive position as an industry leader in this area.
Inclusion and Diversity
At Zental, we believe that employing people from different cultures, countries, races, ethnicities, genders, abilities, beliefs and backgrounds is essential to our culture. Diversity brings new and innovative ideas that allow us to advance our culture and continue to improve. Our diversity and inclusion agenda aims to ensure our workforce reflects the local communities we serve.
We work on improving gender diversity and preventing gender discrimination. We prohibit discrimination on the basis of race, nationality, religion, gender, age, disability, social origin, political or other opinion, or any other bias. We value diversity and treat employees and self employed staff fairly, providing equal opportunities at all levels of our organisation; we do not tolerate any form of racial, physical, sexual or workplace harassment.
Corporate Responsibility
At Zental our commitment is an essential part of our continuous drive for improvement in every sphere. 3 core beliefs formulate the bedrock of our value system:
1. Respect for human rights and business ethics in all of our working practices;
2. Our ability to create a respectful, nurturing working environment to encourage the development of skills and innovation
3. Our commitment to nature and those around us to reduce our carbon footprint and the impact of our activities on the environment.
Environmental, Social, and Governance (ESG)
Giving back
Education & Mentoring
Our experienced team of clinicians and support staff have extensive experience in education and mentoring fellow colleagues and regard it as our duty to give back to our fellow colleagues and share our experiences with them.
Our doors are always open to all like-minded colleagues who wish to upskill in a particular area of dental care provision.
